Excellent communication skill is a big part of being a doctor. Doctors should know how to talk to different kind of people to ensure that their knowledge and information are conveyed properly and effectively. This is a skill that does not develop overnight.
Even how tired or sleepy or angry doctors are, people always expect doctors to be in their best mood and behaviour. They expect compassion and sympathy from doctors for a problem as small as a splint in the toe. For doctors, most of the time it is play acting. We need to look as sympathetic as possible although deep inside we feel like laughing or crying (probably too amazed with the complaints that patients can come with). But it is easy to forget that for patients, that small problem is threateningly life changing.
So doctors, play act if you must.
If you can't, hang your whitecoats and leave the field.
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